General Account Questions
I purchased more than one membership. Will my membership time be added together?
That’s correct. If you purchase multiple memberships or renew your membership multiple times, the timeframes for each purchase will be combined consecutively. This means that if you had three months remaining on your current membership and you purchase an additional annual membership, you will have a total of 15 months of membership time. This stacking allows members to take advantage of promotional offers and ensures they don’t lose any time they’ve already paid for. Always ensure to reach out to the TheoTrade support team if you have any concerns or questions regarding your membership status.
I have my membership on pause. How can I find the amount of time I have left?
If you’ve put your TheoTrade membership on pause and wish to know how much time remains, the specific duration isn’t directly available within your account details. For this information, the best course of action is to contact our support team by sending an email to [email protected]. We will promptly assist you with the details you’re looking for.
Does annual membership have an auto-renewal?
Yes, our annual membership does have an auto-renewal. Please note, that it will renew for a monthly membership unless you renew it yourself for another year through the link from the renewal reminder emails we will send you prior to the renewal date.
Can I automatically pause and resume my membership?
No, in order to pause and resume your membership, you will have to email [email protected]. Our team of experts will be happy to help!
How many times can I pause my membership?
We understand that ‘life happens’ and that you might be unable to continue with TheoTrade for some time, so we allow clients to pause memberships up to 3 times during their membership. There is no time limit of how long you can have the membership on pause.
I Forgot My Password
If you forgot your password you can use the “forgot password” form on the log in page. Enter your email address and we will send you your log in credentials —> https://theotrade.com/member-login/
How do I change my password?
You can change your password on your My Account page here.
https://theotrade.com/my-account/
Change the password in the password field and then click the “Update My Information” button.
However, if you click a link in the member reports or daily newsletter our system automatically detects your log in credentials and logs you in. Therefore you rarely need to use your password.