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Technical Questions

How do I add Tony Rago’s chart setup onto my Tradovate chart?

To add Tony Rago’s chart setup onto your Tradovate chart, follow these steps:

  1. Watch the Install Video: First, check out the specific setup video on Vimeo. Here is the link: Install Video on Vimeo. Use the password “theotrade” to access the video.

  2. Access the Code: After watching the video, proceed to grab the required code from this GitHub Gist link: Code on GitHub Gist.

  3. Implement in Tradovate: Use the video guide and the code to set up the charts on your Tradovate platform.

By following the install video and using the provided code, you should be able to successfully implement Tony Rago’s chart setup onto your Tradovate chart.

To add Tony Rago’s chart setup onto your ThinkorSwim chart, you’ll need to follow the process outlined for importing shared charts and studies. Here’s a step-by-step guide, which is also detailed on the page here: How to Open a Shared Chart or Study and Save Drawings.

Step-by-Step Guide to Adding a Chart Setup in ThinkorSwim:

  1. Open ThinkorSwim:

    • Launch the ThinkorSwim platform on your computer.

  2. Navigate to the Charts Section:

    • Once you’re in ThinkorSwim, go to the ‘Charts’ tab.

  3. Go to the ‘Setup’ Menu:

    • In the top-right corner, you’ll see a ‘Setup’ menu represented by a gear icon. Click on it.

  4. Choose ‘Open Shared Item…’:

    • A dropdown menu will appear. Select ‘Open Shared Item…’ from the list.

  5. Enter the Shared Link:

    • You’ll be prompted to enter a shared link code. This is the code you’ve received for Tony Rago’s chart setup. Paste it here and click ‘Preview.’

  6. Name the Chart Setup:

    • After clicking ‘Preview,’ you’ll have the option to name this chart setup. Give it a name you’ll remember, such as ‘Tony Rago’s Setup,’ and click ‘Save.’

  7. Access the Saved Setup:

    • Go back to your ‘Charts’ tab, click on the ‘Style’ menu, and then click on ‘Load Style.’ A list will appear showing all your saved styles. Select the one you’ve just saved for Tony Rago’s setup.

  8. Apply the Setup:

    • Once you’ve selected it, the chart setup should immediately apply to your current chart.

By following these steps, you should now have Tony Rago’s chart setup applied to your ThinkorSwim chart.

After you’ve successfully opened and funded your TastyTrade account via TheoTrade’s promotional link, there are a few steps you need to follow to claim your bonuses:

  1. Send an email to [email protected].
  2. In the email, include the full name and email address that you used to set up your TastyTrade account.
  3. Allow up to a week for the verification process to complete.

Once your account is verified, you’ll be notified and all your bonuses will be activated.

If you’re experiencing a “connection has timed out” error when trying to load a video on a website, there are several steps you can take to troubleshoot and potentially resolve the issue:

  1. Check your internet connection:

    • Ensure you have a stable internet connection by trying to load other websites or videos. If your internet connection is weak or unstable, this could be the root cause.

  2. Refresh the page:

    • Sometimes, a simple page refresh (pressing F5 on your keyboard or clicking the refresh button in your browser) can resolve temporary loading issues.

  3. Clear your browser cache and cookies:

    • Cached data or cookies in your browser may cause loading problems. Clear your browser’s cache and cookies, then try reloading the page.

  4. Try a different browser:

    • If the issue persists, try opening the website in a different web browser to see if it’s specific to one browser.

  5. Disable browser extensions:

    • Browser extensions or add-ons can sometimes interfere with website functionality. Try disabling them one by one and then reloading the page to identify the culprit.

  6. Check for firewall or security software:

    • Sometimes, firewall or security software settings can block access to certain websites or content. Check your firewall or security software settings to ensure they are not causing the issue.

  7. Restart your router:

    • If you suspect a problem with your internet connection, try restarting your router or modem to refresh your connection.

  8. Contact your Internet Service Provider (ISP):

    • If the issue persists after trying the above steps, it could be a problem with your ISP. Contact your ISP’s customer support for assistance.

  9. Test on a different device:

    • To determine if the issue is specific to one device, try accessing the website on a different device (e.g., another computer, smartphone, or tablet).

  10. Check the website’s status:

    • It’s possible that the website itself is experiencing technical difficulties. You can check the website’s status on social media or email us at [email protected] to find out.

  11. Try at a different time:

    • Sometimes, heavy traffic on a website can cause temporary timeouts. Try accessing the website at a different time when traffic may be lower.

If none of these steps resolve the issue, it’s possible that the problem is on the website’s end, and you may need to wait for them to address it.

That’s correct! Web browsers often cache or save information temporarily to speed up the loading process, which can sometimes result in outdated information being displayed even after you’ve made changes. Here’s a step-by-step guide to ensure your changes take effect:

Updating Information on TheoTrade

  1. Refresh Your Page: Click on the refresh button on your browser or press Ctrl + R (Windows/Linux) or Cmd + R (Mac) to refresh the webpage.

  2. Clear Browser Cache: If refreshing doesn’t help, you might need to clear your browser cache. This can usually be done in the browser settings or preferences section under “history” or “privacy”.

  3. Log Out and Log Back In: Sometimes logging out of your account and then logging back in can force the system to pull updated information.

  4. Check on a Different Browser or Device: If possible, try accessing your account from a different web browser or device to see if the updated phone number appears correctly.

  5. Contact Support: If all else fails and the updated information still doesn’t appear correctly, it’s best to contact TheoTrade’s customer support at [email protected] for assistance. There might be an issue on the backend that needs their attention.

Always ensure that after updating any information, especially sensitive data, you confirm its accuracy to prevent any future inconveniences.

If you haven’t received the latest trade alert, please follow these steps:

  1. Verify Phone Number: Log into your TheoTrade account and go to the “My Account” page. Ensure that the phone number listed there is correct and up-to-date.

  2. Check Blocked Numbers: On your mobile device, ensure that you haven’t inadvertently blocked the number 602-894-8261 for US users or 647-360-1193 for Canada.

  3. Contact Your Service Provider: Occasionally, service providers might block certain numbers. Call your mobile service provider and inquire if they have blocked 602-894-8261 for US users or 647-360-1193 for Canada. If they have, request that they unblock it.

  4. Contact Support: If you’ve completed the above steps and are still facing issues, please reach out to us at [email protected]. Our team will be more than happy to assist you in resolving the matter.

Absolutely. Every trade dispatched as an alert will either be closed or rolled over. On certain occasions, if the trade is out of the money (like some In/Out spreads), we might let it expire without an alert. However, we consistently provide weekly portfolio update videos where Don reviews all active trades and his management strategies for them. You can access these updates via the Main Menu: navigate to ‘Portfolios’ and then select either ‘In/Out Spreads Trader‘ or ‘ULTIMA TRADES: Infinity Trades & TheoTheta‘.

No worries! To opt back in, simply send the word ‘UNSTOP’ via text. Immediately after, text ‘TheoTrade’ if you wish to receive regular alerts, or ‘Ultima Alerts’ for updates related to the Ultima Big portfolio.

You can quickly verify this. Simply navigate to ‘Portfolios’ on the main menu and select the relevant portfolio (e.g., Ultima TheoTheta Portfolio). Once there, compare the last alert you received with the latest trade listed in the table. If they align, you’re still on the alert list. If, however, you notice newer trades that you haven’t been alerted to, please contact us immediately at [email protected], and we’ll resolve any issues with your account promptly.

If you’re not receiving trade alerts via the TheoTrade App, follow these steps to troubleshoot:

  1. Check Push Notification Settings:

    • Open your phone’s settings.
    • Navigate to the notification settings section.
    • Locate the TheoTrade App.
    • Ensure that notifications are enabled for the app. (Alternatively, you can directly search for the TheoTrade App in your phone’s settings and adjust the push notification settings there.)

  2. For Current TheoTrade Members: If you’ve confirmed that push notifications are enabled for the TheoTrade App but are still not receiving alerts, kindly reach out to us at [email protected]. Our developer team will investigate the issue with your account.

If you’ve changed your phone number and wish to receive trade alerts on your new number, simply updating it on the ‘My Account’ page of TheoTrade’s website won’t suffice. Please reach out to our support team at [email protected]. They will ensure that your old number is unsubscribed from receiving alerts and will set up your new number to receive them.

 

If you haven’t received a confirmation text after setting up trade alerts, please follow the steps below:

  1. First and foremost, verify that the correct phone number is listed on the My Account page of TheoTrade’s website.
  2. If your number is accurate:
    • For residents in the US: Text ‘TheoTrade’ to 602-894-8261 for regular alerts. For the Ultima Big portfolio, text ‘Ultima Alerts’ to the same number.
    • For residents in Canada: Text ‘TheoTrade’ to 647-360-1193 for regular alerts. For the Ultima Big portfolio, text ‘Ultima Alerts’ to this number.

Upon completing these steps, you should start receiving the desired trade alerts.

Certainly! We’ve prepared a step-by-step guide to help you with that. Click here to download it.

There are several reasons this may occur. We’ll address the potential causes in order of their commonality:

  1. Internet Connection: Ensure your internet connection is stable and that its speed is adequate. We recommend a wired connection for optimal performance.

  2. Browser Issue: There are a few potential fixes if the problem is browser-related:

    • Restart your computer.
    • If that doesn’t work, try using a different browser. If the alternate browser works without issues, clear the cache of your original browser, which should resolve the problem.

  3. Device Performance: If your computer or device is running slow, it might struggle to load the video. To confirm this:

    • Test the video on a different device. If it works smoothly on another device, consider using that device for viewing.
    • Alternatively, close any unnecessary applications or tasks on your original device to free up resources.”

Yes, Android version 4.0 or newer and all versions of iPhone are supported.  The mobile browsers supported are Chrome, Firefox, Safari (iOS), and Android native browser (Samsung devices only).

Sorry about the issue. Can you try this in Chrome?

1) On your computer, open Chrome.
2) At the top right, click Menu Menu.
3) Choose Settings.
4) At the bottom, click Show advanced settings.
5) In the “Privacy section,” click Content settings.
6) In the “Plugins” section, choose the option:
Run all plugin content: Chrome will run all up-to-date plugins.

E-mail [email protected] if this doesn’t work.

You can personalize your chat room experience by adding an avatar or photo of yourself. Here are directions on how to add a photo:

You upload an avatar at this free site:

https://en.gravatar.com

Sign up with the same email address you used for your TheoTrade membership. Gravatar will automatically connect your image to your TheoTrade account. Your photo can take up to 24 hours to be approved.

All of the videos on our blog and in our mobile app are capable of increased play back speed. Click on the sprocket in the lower right hand corner to access that feature.

For the videos in the member area they don’t have that capability.  There is a free Chrome plugin you can install here: https://chrome.google.com/webstore/detail/video-speed-controller/nffaoalbilbmmfgbnbgppjihopabppdk

There’s also software called MySpeed that works well on a Mac or PC. You can get a 7 day trial to it, and see if that helps you.

Use this link to get a 7 day trial: https://theotrade.com/go/my-speed/

If you would like the name that appears for you in that chat room to be changed, send an email to [email protected].  Be sure to include the email address associated with your TheoTrade membership and what new name you would like.

Here are the first steps that we recommend:

1. Make sure that you’re using Google Chrome. This is the browser that we recommend that you use.

2. In Google Chrome, press Ctrl + H on your keyboard, click “Clear Browsing Data”, checkmark everything except for Passwords, click the drop down and select the “the beginning of time” option, and then click the Clear Browsing Data button.

3. Once that’s finished (it might take a few minutes), go to https://get.adobe.com/flashplayer/ and download and install the latest version of Adobe Flash Player.

4. Next, go to https://get.adobe.com/shockwave/ and download and install the latest version of Adobe Shockwave.

5. Once that’s done, restart your computer.

6. Once the computer’s back up, go back to the pages (in Chrome) and see if the issue was resolved.

If that didn’t resolve the issue, then you’ll want to check your browser for addons/extensions, such as AdBlock. You can disable any unrecognized browser extensions by pressing Ctrl + H on your keyboard, then click Extensions in the left-hand toolbar. You can also make sure that you’re not running more than one kind of antivirus on your computer, and if worse comes to worse, try disabling your antivirus’s firewall.

If you are having issues with the video feed, reload your browser. You could also try using Google Chrome if you aren’t already.  Make sure that the sound is up both on your computer/headphones/speakers, AND within the video feed (again, at the bottom left-hand corner).  If the video feed keeps pausing or losing sound, cursor over the “HD” icon in the lower right-hand corner of the video feed and change it to 432p.